Support Center

How Can We Help?

Find answers to common questions about ordering, design files, materials, and shipping. Can’t find what you need? Reach out anytime.

Shipping & Delivery

Standard shipping takes 7-14 business days depending on your location. We offer free shipping on all orders. Express shipping (3-5 days) is available at checkout for an additional fee. You’ll receive a tracking number via email once your order ships.

Yes, we ship worldwide! International delivery typically takes 10-20 business days. Please note that customs fees and import duties may apply depending on your country’s regulations, which are the responsibility of the buyer.

We offer free shipping on all orders. Express shipping rates are calculated at checkout based on your location and order weight.

Design & File Requirements

We accept PNG, JPG, PDF, AI, PSD, and SVG files. For best print quality, we recommend PNG or SVG with a minimum resolution of 300 DPI. If your design has transparent areas, please use PNG with transparency.

No need! Our system automatically adds the appropriate bleed area based on your specific sticker size. Just upload your design at the exact size you want, and we’ll handle the cutting line. For best results, keep important text and elements at least 3mm from the edge.

Yes! We offer custom sticker design services and image cutout services. You only need to provide clear source materials, and our designers will handle the rest. For complex requirements, contact us to discuss the details.

Materials & Finishes

We offer five premium materials: Glossy Art Paper (shiny, vibrant colors), Glossy White PET (waterproof, premium feel), Wash Paper (Japanese journal style, writable), Holographic Paper (rainbow shimmer effect), and Wood Grain Paper (vintage texture, unique look).

Glossy White PET material is waterproof and suitable for outdoor and humid environments. Glossy Art Paper, Wash Paper, Holographic Paper, and Wood Grain Paper are not recommended for prolonged water exposure. They are best for indoor use, journals, packaging decoration, and similar applications.

Ordering & Returns

Our minimum order is 25 stickers per design. You can mix and match different designs in the same order as long as each design meets the 25-piece minimum. For bulk orders of 500+ stickers, contact us for wholesale pricing.

Yes! Each product supports one design. If you need to customize 2 designs with 25 stickers each, select the “25 stickers” option and add 2 items to your cart separately. During checkout, all items are combined into one order with a single shipping fee.

We offer reprints for any manufacturing defects or quality issues. Since stickers are custom-made to your design, we cannot accept returns for change of mind. If there’s a problem with your order, contact us within 14 days of delivery with photos, and we’ll make it right.

Still Have Questions?

Our team is here to help. Reach out and we’ll get back to you within 24 hours.

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